Merger FAQs - Ascent Cloud

Geopointe and LevelEleven Announce Merger to Form Ascent Cloud

What is Ascent Cloud? Ascent Cloud provides industry-leading solutions for sales and customer-facing teams that enhance their CRM and empower leaders to improve performance. By combining the power of multiple products we are able to provide our customers with end-to-end solutions to address the challenges that they face on a daily basis. Elevate your business with software built for the modern team. For more information visit ascentcloud.io.

Why are Geopointe and LevelEleven Merging? Geopointe and LevelEleven are merging to provide a better experience for our customers. By creating one company that can provide multiple solutions for sales and customer-facing teams we believe we can solve more problems that our customers are facing today and build new solutions for challenges modern sales teams will face in the future.

What are the benefits of this merger to Geopointe customers? Geopointe customers will continue to enjoy the same product, support, service, and team they have come to know and expect with this merger. In addition, current customers will also now be able to leverage additional solutions from a single product suite. 

Who is my point of contact at Ascent Cloud? Your point of contact is not changing with this merger. You can continue to reach out to your Geopointe Account Executive/Account Manager or Customer Success Manager for assistance with your account or send an email to customersuccess@geopointe.com.

Who do I contact for tech support now? For Geopointe support, visit our support site where you can find a library of tech support solutions as well as the opportunity to submit a support ticket. You can also visit our YouTube channel for a number of tutorial videos.

Are there any changes in Salesforce that I need to be aware of? There will be no changes in the installation of Geopointe in your Salesforce instance.

Will this change my Geopointe core product in any way? There will be no changes to your Geopointe account. Users will continue to enjoy the same first-class experience they are used to when utilizing their licenses.

Do I now have both products/do I have all the same products? You will have the same products once the merger is complete that you currently have included in your license. However, you have the option to easily learn about and add LevelEleven solutions to your tech stack.

Will I need to go through another security review? No, you will not need to go through another security review. LevelEleven and Geopointe are native solutions built upon the trusted Salesforce platform.

How will my renewal work? Your Customer Success Manager will lead you through the renewal process when the time comes.

To learn more about the performance management solutions LevelEleven offers click here.