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CRMs
In Part 1 of this series, we discussed the importance of having an effective CRM strategy. Salesforce does a great job at illustrating who performed an action, what the action was and when the action occurred. But, the key metric missed is the where. This is where Geopointe comes into play!
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The Importance of a CRM Strategy In today’s hyper-connected world, successful companies realize the need for proactive and engaged customer relationships. So, it’s no surprise that the vast majority of organizations utilize a Customer Relationship Management (CRM) system. With 68 percent of customers who say they cancel a service or contract due to feeling “ignored,”...
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